Onsite Support

 

Success of any modern industry depends on the wellness of their IT infrastructure. We at Disc Technology Services help in maintaining your IT infrastructure in proper shape and offload your challenges in doing so.

 

More than a decade of experience in the repair of IT products enabled Disc Technology Services to provide on-site support to its customers. Currently on-site service is provided for installation, Break fix and Preventive Maintenance support for the following products:

 

Server
  • Tower, Rack and Blade Models.
  • Deployment

 

Storage
  • DAS
  • NAS
  • SAN
  • SAN Storage Management Tools

 

Back Up
  • DDS
  • AIT
  • SDLT
  • LTO
  • Autoloader
  • Tape Library
  • Backup Software

 

Network
  • Installation and Configuration of Network Products.

 

In addition to the above Disc Technology Services conducts site study, ascertains root cause for the improper functioning of the above products and shares recommendation to arrest problem associated with the products. Disc Technology Services is also into on-site ECN implementation for communication and power boards.

 

Onsite Support Infrastructure
  • Direct Service Locations staffed by Disc engineers
  • Well Defined customized SLAs for service delivery
  • Reliable & Consistent support across multiple locations
  • Processes & Capability to provide Multivendor support
  • Phone based call logging at each regional office
  • 6 Regional Response centers
  • Knowledge databank of technical queries & solutions
  • Interconnecting support locations

 

Standards
  • In house Training facility in Bangalore to hone the skills of our engineers
  • Disc certification for engineers - Platform independent, solution specific integration
  • Mandatory refresher trainings every year for each engineer
  • Best Global Standard processes followed for Service Delivery
  • In house audit checks on call completion
  • Efficient service delivery ensured through defined SLAs
  • Proactive Monitoring & Reporting
  • Technology Seminars & customer meets at key locations
  • Single window at HO for customer issue
  • Customer Advisory Committee meetings

 

Copyright 2017 @ Disc Technology Pvt. Ltd